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Do I need an account to place an order?
No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.
When will my order be shipped?
Ship in 5-7 business days after order has been processed (Processing is 24 to 48 hours)
How do I check the status of my order?
Please visit the 'Track My Order' page once you have received your dispatch confirmation email and simply enter the email address corresponding to your order & order number e.g #1001
How much is shipping?
Orders below $70, shipping charges will be calculated and displayed at checkout
For orders that will total $70 or more will be eligible for Free Shipping. Free shipping is only available.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available
What I do if there is a missing item?
When ordering multiple items your order may arrive in separate parcels as some products are shipped directly from the manufacturer or occasionally our warehouse may part-ship an order if there is a short delay on an item within your order. Please refer to the delivery confirmation email for steps to obtaining a second tracking number or contact our team via email support@lunacabana.com
Do you offer Refunds, returns, and exchanges?
Yes, To view our complete return policy please Click Here
I've forgotten my password - what should I do?
On the Log In page, click on the Forgot password link and we will email you instructions to reset your password.
