Privacy Policy
Last Updated: July 31, 2025
This Privacy Policy explains how Luna Cabana (“Luna Cabana,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.lunacabana.com (the “Site”), use our services, or otherwise interact with us (collectively, the “Services”).
By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by law.
How We Collect Personal Information
We collect personal information about you from the following sources:
Information You Provide Directly
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Contact details such as name, address, phone number, and email
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Order details such as billing and shipping addresses, payment confirmation, and contact information
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Account details such as username, password, and security questions
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Shopping activity such as items viewed, cart additions, and wishlists
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Customer support details such as the content of messages you send us
Some features require certain information. If you choose not to provide it, you may not be able to access those features.
Information We Collect Automatically
We collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include your IP address, browser type, device information, network connection, and how you use our Site and Services.
Information From Third Parties
We may receive personal information from:
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Service providers such as Shopify that support our Site and Services
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Payment processors for order fulfillment
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Marketing and analytics partners through tracking tools such as cookies and pixels
Any information received from third parties will be handled in accordance with this Privacy Policy.
How We Use Personal Information
We use your personal information for purposes including:
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Providing Products and Services: Processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns, and enabling reviews
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Marketing and Advertising: Sending promotional communications and tailoring ads to your interests
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Security and Fraud Prevention: Detecting and responding to fraudulent or malicious activity
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Customer Support: Responding to inquiries and improving the Services
Cookies
We use cookies to operate and improve our Site, remember preferences, run analytics, and tailor advertising. You can disable cookies in your browser settings, but some features may not function correctly.
For details on cookies used by Shopify, see Shopify’s Cookie Policy.
How We Share Personal Information
We may share your information in the following circumstances:
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With vendors and service providers such as payment processors, fulfillment partners, customer support providers, and analytics services
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With business and marketing partners including Shopify
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When you provide consent or direct us to share information
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Within our corporate group
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As part of a business transaction or as required by law
In the past 12 months, we have shared identifiers, commercial information, and usage data with vendors, business partners, and affiliates for the purposes above.
User-Generated Content
If you post reviews or other content in public areas of the Services, that information will be publicly visible. We are not responsible for how others use it.
Third-Party Links
Our Site may link to third-party websites or services. We are not responsible for their privacy or security practices. Please review their policies before providing personal information.
Children’s Data
The Services are not intended for children under 13, or other age as required by applicable law. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us to request deletion.
Security and Retention
We use reasonable measures to protect your information but cannot guarantee complete security. We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights
Depending on your location, you may have the right to:
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Access and know what personal information we hold about you
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Request deletion of your personal information
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Correct inaccurate information
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Request a copy of your personal information (data portability)
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Opt out of sale, sharing, or targeted advertising
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Limit the use of sensitive personal information
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Restrict or object to processing
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Withdraw consent where processing is based on consent
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Appeal our decision if we deny your request
You can exercise your rights by contacting us using the details below. We may verify your identity before fulfilling your request.
International Users
We may transfer your personal information to the United States or other countries. If transferred from Europe or the UK, we rely on approved legal mechanisms such as Standard Contractual Clauses.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
Email: info@lunacabana.com
